FAQ

Frequently Asked Questions

Welcome to the Takaws Help Center.

Here you can find answers to common questions about our footwear collections, orders, shipping, sizing, returns, and refunds.

1. About Takaws

What is Takaws?

Takaws is an independent online footwear retailer offering women's shoes and related fashion products.

Where is Takaws located?

Our business address is:

1550 Bancroft Ave
San Leandro, CA 94577
United States.

What types of shoes do you offer?

Our collections may include sandals, flats, mules, loafers, heels, pumps, wedges, boots, sneakers, and slip-on shoes.

Product availability may change over time.

2. Orders and Payments

How do I place an order?

Select your preferred product and size, add it to your shopping cart, and proceed to checkout.

Enter your shipping and payment information, review your order, and complete payment.

What currency do you use?

All prices are displayed in U.S. dollars (USD), unless otherwise indicated.

What payment methods do you accept?

Available payment methods are displayed during checkout.

Can I change my order after placing it?

Please contact us as soon as possible. Changes may be possible before fulfillment begins but cannot be guaranteed.

Can I cancel my order?

You may request cancellation within 15 minutes after placing your order, provided fulfillment has not started.

3. Shipping and Delivery

Where do you ship?

We offer free standard shipping to eligible addresses throughout the United States.

Is shipping free?

Yes. Standard shipping is free for eligible U.S. delivery addresses.

How long does delivery take?

Our estimated total delivery time is 8–10 business days.

This includes:

Order processing: 1–2 business days.
Shipping transit: approximately 7–8 business days.

Where are orders shipped from?

Orders are shipped from within the United States.

Will I receive tracking information?

Yes. Tracking information will be provided by email after dispatch when available.

What if my tracking information does not update?

Tracking updates may take approximately 1–3 business days to become active.

If your tracking information remains unchanged, please contact customer support.

What if my package is marked delivered but I cannot find it?

Check your mailbox, porch, delivery area, and with household members or neighbors.

You may also contact the carrier for additional delivery information.

If the package remains missing, contact us with your order number.

4. Sizing and Fit

How can I choose the correct shoe size?

Please review the size options and measurements provided on the individual product page.

If a size chart is available, use the foot-length measurements as your primary reference.

What if I am between two sizes?

Consider the product's fit description, width, material, and construction.

If you are unsure, contact customer support before purchasing.

Are shoe sizes the same across all products?

Not necessarily. Sizing may vary depending on the design, material, and construction.

Always refer to the product-specific sizing information.

5. Returns and Refunds

What is your return period?

Eligible products may be returned within 30 calendar days after delivery.

Can I try on shoes before returning them?

You may try on shoes indoors on a clean surface to check sizing and fit.

Shoes showing signs of outdoor wear or damage may not qualify for standard change-of-mind returns.

Who pays for return shipping?

Customers are responsible for return shipping costs for standard change-of-mind returns.

For confirmed defective, damaged, or incorrectly supplied products attributable to our error, Takaws covers reasonable return shipping costs.

Do you charge restocking fees?

No. We do not charge restocking fees for eligible returns.

How do I request a return?

Email hello@takaws.com with your order number, product information, and reason for return.

Our team will provide return authorization and instructions.

How long do refunds take?

Approved refunds are generally processed within 5–10 business days after the returned product has been received, inspected, and approved.

Additional bank processing time may apply.

Can I exchange a product?

Exchanges may be available depending on size and stock availability.

Please contact customer support before returning the original product.

What if my shoes arrive damaged?

Please contact us as soon as possible, preferably within 7 calendar days of delivery.

Include your order number and photographs of the issue.

6. Customer Support

How can I contact Takaws?

Email: hello@takaws.com

Phone: +1 (940) 798-1958

What are your customer service hours?

Monday – Sunday
8:00 AM – 8:00 PM Pacific Time (PT).

How quickly will you respond?

We aim to respond within one business day.

7. Contact Takaws

For additional assistance, please contact:

Takaws

Website: https://takaws.com